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Last updated at November 13th, 2020Please ensure you access MyDesk from the list of supported Operating Systems. Supported Windows Operating Systems: Windows 10, 8.1, 8 (not RT*) and 7 *MyDesk is NOT currently compatible with Windows 8 RT (used by the Microsoft Surface RT tablet) or Windows 8 Phone Edition due to lack of vendor support.
Status : OnlineDevice Enrollment. You are required to enroll your device and install MyDesk Shield. If you have already gone through these set up steps on this computer, please ...
Status : OnlineBy ticking the box you verify that you have installed and regularly update anti-virus software on the personal computer used to connect with MyDesk. Log On Unauthorised access to this system is strictly prohibited.
Status : OnlineWhat are the known issues with using MyDesk Shield and are there any workarounds? Please refer to the MyITHelp article ‘Known issues using MyDesk Shield’ for further guidance on interim workaround solutions. To do this, login into MyDesk Shield, login to your Credit Suisse Desktop, open MyITHelp and enter in the search field ‘MyDesk shield known issues’.
Status : OnlineMyDesk Shield. Log On; Device Enrollment Install Smart Card Drivers. There are two types of Smart Card readers provided by Credit Suisse please check and confirm which of the two you have before following the correct set of instructions outlined below. Small foldable USB Smart Card Reader (SCM 3500)
Status : OnlineProvide your Credit Suisse email address with the device enrollment code provided to you within your MyDesk Shield entitlement email and complete the CAPTCHA. Email Enrollment Code
Status : OnlineTroubleshoot
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